Privacy Policy

Introduction

The Cracked Grain ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.

Information We Collect

Personal Information

When you make a purchase or create an account, we collect:

• Name and contact information (email, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment processor)
• Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and customer experience
• Prevent fraudulent transactions and protect our business
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and shopping cart items
• Understand how you use our website
• Provide personalized content and recommendations
• Analyze website traffic and performance

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Services

We work with trusted third-party service providers who assist us in operating our website and business:

• Payment Processors:We use secure payment processors to handle transactions. We do not store your complete credit card information.
• Shipping Partners:We share delivery information with shipping carriers to fulfill your orders.
• Analytics Services:We use analytics tools to understand website usage and improve our services.
• Email Service Providers:We use email services to send order confirmations and marketing communications.

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and tax purposes.

Your Rights

You have the following rights regarding your personal information:

• Access:Request a copy of the personal information we hold about you
• Correction:Request correction of inaccurate information
• Deletion:Request deletion of your personal information (subject to legal requirements)
• Opt-Out:Unsubscribe from marketing communications at any time
• Data Portability:Request transfer of your data to another service

To exercise these rights, please contact us at [email protected].

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: