Question 1

How do I place an order?

Accepted Answer

Simply browse our products, add items to your cart, and proceed to checkout. You will need to provide shipping information and payment details to complete your order.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Square. We also accept PayPal.

Question 3

Can I track my order?

Accepted Answer

Yes! Once your order ships, you will receive a tracking number via email. You can use this to track your package through the carrier website.

Question 4

Can I cancel or modify my order?

Accepted Answer

You can cancel or modify your order within 1 hour of placing it. After that, it may have already been processed. Contact us immediately at (501) 438-0808 for assistance.

Question 5

How long does shipping take?

Accepted Answer

Standard shipping takes 5-7 business days, expedited 2-3 days, and overnight 1 business day. Processing time is 1-2 business days.

Question 6

Do you ship internationally?

Accepted Answer

Currently, we only ship within the United States, including Alaska and Hawaii. We do not ship internationally at this time.

Question 7

Do you offer local pickup?

Accepted Answer

Yes! Select Local Pickup at checkout if you are in the Bryant, Arkansas area. We will notify you when your order is ready, typically within 1 business day.

Question 8

How fresh are your ingredients?

Accepted Answer

We rotate our inventory regularly to ensure maximum freshness. Hops are stored in cold storage, and yeast is refrigerated. We include best by dates on all perishable items.

Question 9

How should I store my brewing ingredients?

Accepted Answer

Store grains in a cool, dry place. Keep hops in the freezer. Refrigerate liquid yeast and use within 3-6 months. Dry yeast can be stored at room temperature.

Question 10

Can I substitute ingredients in a recipe?

Accepted Answer

Many ingredients can be substituted, but it may affect the final flavor. Contact us for guidance on substitutions - our staff are experienced brewers happy to help!

Question 11

Do you offer organic ingredients?

Accepted Answer

We carry select organic malts and hops. Look for the Organic label in product descriptions, or filter by organic in the shop.

Question 12

I am new to homebrewing - where should I start?

Accepted Answer

We recommend starting with an extract brewing kit, which includes all the equipment and ingredients you need for your first batch. Visit our store or call us for personalized recommendations!

Question 13

What equipment do I need to start brewing?

Accepted Answer

Basic equipment includes a brew kettle, fermenter, airlock, siphon, bottles, and sanitizer. We offer starter kits that include everything you need.

Question 14

How much beer does a typical batch make?

Accepted Answer

Most homebrew recipes make 5-gallon batches, which yields approximately 50 twelve-ounce bottles or two cases of beer.

Question 15

How long does it take to brew beer?

Accepted Answer

Brewing day typically takes 4-6 hours. Fermentation takes 1-2 weeks, followed by 2 weeks of bottle conditioning. Total time from brew to pour is about 4-6 weeks.

Question 16

What is your return policy?

Accepted Answer

We accept returns of unopened, unused items within 30 days of delivery. Items must be in original packaging. Contact us for a Return Authorization (RMA) number before shipping back.

Question 17

How long do refunds take?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 5-7 business days. The credit will appear on your original payment method.

Question 18

Can I return opened ingredients?

Accepted Answer

For health and safety reasons, we cannot accept returns of opened grains, hops, yeast, or other brewing ingredients unless they are defective.

Question 19

What if I receive a damaged item?

Accepted Answer

Contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including shipping costs.

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